by dabempire | Feb 26, 2011 | Knowledgebase, VPS and Dedicated
If you would like to change the OS of your vps, you need to take complete backup of any of your data on the vps and keep it at a safe place. Then you need to open a support ticket to re-create your vps with your desired OS. The OS change requires new vps setup so all previous data will be lost, so you must take backup which you will need to restore later on. There is $15 charge for OS change. If you would like us to take the backup and then restore it for you, the manual work required to do that will cost $35/half...
by dabempire | Feb 26, 2011 | Knowledgebase, VPS and Dedicated
If you have CPanel, this is due to incompatibility between the vps system and cpanel, the vps power panel can not show the correct status of httpd and mysql. To check the status, please use WHM.
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
Here are the steps you can take to configure your email account hosted on a cPanel server: Note: replace example.org with your domain name. 1. From Tools menu select Accounts 2. Click Add 3. Select Email Account type and press next 4. Display name is your name, press next 5. Email address is your complete email address: e.g. someone@example.org 6. (a) Incoming mail server type: POP3 if you want to download emails to your computer. or IMAP if you want to keep your emails on the server and be able to access them from webmail (b) Incoming mail server: mail.example.org (c) Outgoing mail server: mail.example.org (d) select [v] Outgoing server requires authentication Press next 7. Email username is complete email address, e.g. someone@example.org 8. Password is your email password, press next 9. click Finish to complete the setup. The above will work fine if your ISP does not block outgoing port (25). Some major ISPs do block it. In that case you will not be able to send email. If this happens, we can by pass the block. Let us proceed to edit the account settings. 10. From Tools menu select Accounts, highlight your Mail account and click Properties 11. select Advanced tab 12. Outgoing mail (SMTP) change the port from 25 to 465 and select [v] This server requires a secure connection (SSL), click OK and close the account. If you get security certificate warning being not verified when the mail is sent you can either ignore it and continue or in step 6(c) change the outgoing server to your JaguarPC hosting server name which is usually something.nocdirect.com...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
If you want your emails to only get forwarded to your forwarder email address and do not want to have a copy of the email here on your account on the server, then do not setup any pop account for that email account and only setup a forwarder from the forwarder section. This way the email will still be forwarded to your destination address but there will be no local copy of the email...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
Spam Box You can enable spam box from the SpamAssassin configuration screen in cpanel, and regularly check the spam box for any false positives. You can clear (empty) that spambox from the cpanel if it only gets spam. You will need to regularly clear the spambox or it can fill up your hosting space. Or Filter Spam Marked Emails Login to your cpanel, go to Mail and then Email Filter screen. Create a filter rule like this: Select “Any header” that “contains” the string “X-Spam-Level: *****” (without quotes) The result is this: $message_headers contains “X-Spam-Level: *****” Each * represents spam assassin score. 5 is a default value for spam assassin to consider that email a spam. Note: In the new cpanel release coming up soon, the headers may change. So please check the headers of a spam marked message and create the filter from your control panel...
