by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
Email auto responders will automatically send a customized auto response (that you compose) to any visitor whom emails the address configured with one. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something like moreinfo@your_domain.com. In most other cases, they are used to send a ‘courtesy reply’ to anyone whom sends a query to your companies main email address. When visitors email this address, they recieve a response such as: Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-555-5555. Thanks!), and so...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
1. Login to your control panel (http://www.your_domain.com:2082) 2. Select “Add/Remove POP Email Accounts” 3. Select “Add Account” 4. Enter an email name & Password 5. Select “Create” Just enter a name, (the @your_domain part is added automatically) Your private POP3 Email Account is now ready for use. If you’re a little lost on how to manually configure an email account into your mail reader, please see the detailed guides on how to configure Outlook Express and Netscape mail...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
1. Login to your control panel (http://www.your_domain.com:2082) 2. Select “Setup AutoResponders” 3. Select “Add Auto Responder” 4. Enter the “Email Address” to send the auto response 5. Enter a “From” name, (for example, my company) 6. Enter a “Subject”, (for example, thank you) 7. Enter your message in the “Body” area Select “Create” and that’s it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you’ve configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
You can use 465 smtps port. The shared SSL domain for your account is now ‘servername.nocdirect.com’. Make sure to replace ‘servername’ with the name of the server your account is on. To connect to that port, please use shared SSL domain and activate SSL in the email client. For example in MS Outlook in the advanced settings, change the outgoing port number from 25 to 465 and select the checkbox “This server requires an encrypted SSL connection (SSL)” – also change mail server to servername.nocdirect.com (for outgoing server only). For MS Outlook: Tools > Email Accounts > View or change existing account select the email account and press Change button Change the outgoing mail server to: servername.nocdirect.com Click on More Settings… Click on Outgoing Server tab select “My outgoing server (SMTP) requires authentication” and keep (o) Use same settings as my incoming mail server Click on Advanced tab under Outgoing server (SMTP) select “This server requires an encrypted connection (SSL) and change 25 to 465 in front of it. Press OK and save those settings. Note: If you get a warning about SSL certificate not being trusted, please ignore that warning or ask the support to update the SSL cert for exim. NOTE for VPS/Dedicated: If you are on interworx control panel, please use port 587 instead of...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
There are couple of scenarios involving MX records. 1. You want all emails for your domain to go to some outside MX, and no email to be received by your hosting server. If this is the case, you can change the MX from your control panel. 2. You want to continue to receive email at your hosting server but all incoming email to go to those MX for filtering purpose, and that filtering service will forward the mail to your hosting server. For this purpose, you will need to open a support ticket. 3. You have multiple MX records that you want to add to your dns zone. In this case, you will need to open a support ticket. Please advise accordingly in the support ticket that whether (a) you are using those MX for filtering purpose or (b) want to forward all emails there and will get it from there, so techs can make the changes on the server accordingly. Note: After MX changes, please allow a couple of hours for the dns...
