by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This will happen when the “Destination Web Name” is filled in when publishing to our server. This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we’ll make sure the extensions are installed and repair them if necessary. NOTE: The extensions are easily corrupted. Please use only FP Explorer to update your web site on the server, not...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
FTP or telnet to your site and remove the “service.lck” file in /www/_vti_pvt. This usually happens when an FP session is interrupted before completion.
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This is a common easily overlooked mistake thats easily corrected. Your script was probably uploaded in the wrong format. Upload your Perl or CGI script in ASCII mode, not binary mode.
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
If you are having trouble sending email, it is probably due to the auth scheme needed to allow you access to send mail using the server resources. What does this mean in english? In an effort to prevent unauthorized users form using the server to spam, there are certains mesaures taken. These are, your user needs to check their email before trying to send an email. This is so the server may retrieve your ip that your user is logged in from thus given that ip premission to relay email using the server. To ensure the server authorizes your email you may need to adjust your email settings like so: > Youll ned to adjust your email settings using these instructions below. > In outlook goto > Tools –> Accounts –> > > Select Mail > Select the email account > Select Properties > Select the server tab > > Down the bottom of the page is a checkbox option that says > > My Server Requires Authentication > select it, > click ok and you’re...
