by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
Clients have the ability to create up to 5 users in the new client dashboard. The default user is primary user with access to all areas of the dashboard. Additional users can be created in cases where e.g. a colleague or company’s IT person needs restricted access to certain areas in the client dashboard (say ticket system only). To reset the pass, click on Users under Advanced menu. Then click on the spyglass in front of Primary User and then you can modify user details including...
by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
Your client area (billing and support) login is separate from your ftp/cpanel login details. It can not be same because you can manage multiple accounts from same client login. In fact you can have dedicated servers, vps, reseller accounts, backup services etc. billing and support from just one client login. The login detail is usually your domain name (without http://www part). This is given to you in your welcome email at the time of...
by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
1. Login to the clients area at http://www.jaguarpc.com 2. Click [ Modify Details ] 3. Input the name on the credit card in the text block to the right of “Name on Credit Card” 4. Input the credit card number in the text block to the right of “Credit Card Number” 5. Using the drop down boxes for to the right of “Credit Card Expiry date” enter the credit card expiration date MM / YY 6. Input the name of the bank which issued the card in the the text box to the right of “Issuing Bank” 7. Input the phone number on the back of the credit card in the text block to the right of “Bank Phone Number” 8. click the button at the bottom right of the page which says “Submit Modifications” Once you are finished in the clients area always use the [ Logout ] link on the left to ensure that your session is...
by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
Please try using the password retrieval tool at the client login link here on our site.
by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
Inside the clients area click on the “Network & DNS Status” link. Please note that any service marked as down will generate automatic alarm messages to our technicians and there is no need to submit a support ticket for known outages.
by dabempire | Feb 22, 2011 | Dashboard (Client Billing and Support), Knowledgebase
You can open a support ticket in the clients section. To access the clients section go to our site, jaguarpc.com. Click on the client login link at teh top of our site. Use your full domain name as the username (without the “http://www.”) and the password which was first given to you upon your accounts creation. Once logged in please click on the link which says “create a new support ticket”. Please remember to check the network status page before submiting tickets about service outages. If you see on the network status page that a service is down then an alert has already been sent to the support technicians. Redundant support tickets can create a slowage in response times. It is also a good idea to check the general support forums in the hosting community to see if another client is having similar issues and perhaps has a solution viable for...
