If my account is moved from one server to another, how much time (or downtime) it will take?

by | Feb 22, 2011 | Control Panels, Knowledgebase

Moving account across the server is a smooth process. We copy all your account data and settings to the new server and update the dns for your domains to the new server IP in our name servers. The time it takes to copy data depends on the size of data. If your account data is 1GB, it can take anywhere between 30 minutes to 2 hours. Your current account will remain up and running so that there is no downtime. Once the dns propagation is complete, which usually takes a day, and you are satisfied that the account is working fine on the new server, we will terminate the old account after a couple of days. Note: If you requested custom setting on the server in the past, or software/module that was installed on your request that does not come in our standard/base install, please make sure to advise the support to double check that those features/software/modules are installed on the destination...

I have a full backup of account through cpanel. How do I restore it?

by | Feb 22, 2011 | Control Panels, Knowledgebase

CPpanel full backup can only be restored by a server admin, and only after terminating the original account. So if you are on a shared server, you can go through support. 1. Upload full backup via ftp or place it somewhere accessible over web/ftp 2. Open a support ticket with details of backup location. Support will terminate your original account (if it already exists) and restore the account using full backup. Your account including all data and settings (e.g. email, mysql db, subdomains, addon domains, filters, spam assassin settings, etc) will be restored to the state when the backup was taken. If you are on a vps/dedicated server, you can do the restore from...

How do I retrieve my web site statistics or logs?

by | Feb 22, 2011 | Control Panels, Knowledgebase

You are provided with monthly web site statistics which you can retrieve from your control panel. To retrieve your web site statistics, simply login to your web site control panel and click on “Web/FTP stats”. Access to raw logs is also provided. Raw logs are very important if you want to run the logs through your own web site statistics software program. To access your raw logs, simply login to your web site control panel and click on “Access Raw Logs”. Your browser will automatically download the file into your hard disk. Unzip the file using softwares such as Winzip (for Windows) and Stuffit Expander (for Mac) and you will be able to use those files for your...

How do I login to my website control panel (cpanel)?

by | Feb 22, 2011 | Control Panels, Knowledgebase

To access your web control panel directly: 1. Enter the address of your CPanel in your web browser. The address can be in any of the following formats: http://www.your_domain.com:2082 https://www.your_domain.com:2083 http://www.your_domain.com/cpanel/ http://ip_address:2082 http://ip_address/cpanel/ Use your IP address if your domain is in the process of being transferred over. 2. Enter your user name and password in the User Name and Password fields. 3. Click on OK button. You will now be logged on to CPanel. Note: Your cpanel username/password for a specific hosting account is not your client/billing/support login. They are both different because one billing login can have multiple hosting accounts. If you lost your cpanel username/password, please open a support ticket to get your cpanel username, and password...