by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
FTP or telnet to your site and remove the “service.lck” file in /www/_vti_pvt. This usually happens when an FP session is interrupted before completion.
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This is a common easily overlooked mistake thats easily corrected. Your script was probably uploaded in the wrong format. Upload your Perl or CGI script in ASCII mode, not binary mode.
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
If you are having trouble sending email, it is probably due to the auth scheme needed to allow you access to send mail using the server resources. What does this mean in english? In an effort to prevent unauthorized users form using the server to spam, there are certains mesaures taken. These are, your user needs to check their email before trying to send an email. This is so the server may retrieve your ip that your user is logged in from thus given that ip premission to relay email using the server. To ensure the server authorizes your email you may need to adjust your email settings like so: > Youll ned to adjust your email settings using these instructions below. > In outlook goto > Tools –> Accounts –> > > Select Mail > Select the email account > Select Properties > Select the server tab > > Down the bottom of the page is a checkbox option that says > > My Server Requires Authentication > select it, > click ok and you’re...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
Many operating systems have special characters, called ‘meta-characters’, which carry special meanings. The way to delete such an item from a shell is to surround the file or directory name in quotes, ie. rm -r “~dirname” If you do not have any luck just open a ticket with tech support and we can delete the file or directory for...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
There are several reasons your images may not be showing up on your web page. 1. You haven’t refreshed the web page. If you add an image to your web page, then try to view the page, it’s possible that your browser is storing the old page that doesn’t have the new image. Simply press F5 on your keyboard, or Refresh on your browser, and any changes you have made to the page will show up. 2. You’re linking to an incorrectly capitalized filename. mypic.jpg is not the same file as mypic.JPG 3. You have forgotten to ftp the image to your domain’s directory. Hey, it happens to all of us sometimes. 4. You have ftp-ed the image into the wrong directory: This is easy to do, especially if you have subdirectories or multiple domains. 5. There’s an error in your html code: Check your page’s code. The link to the image should be something like this: < img src = “image.gif (or .jpeg or whatever)”> if the image is in the same directory (folder) as the page where it will appear. If you have left off a quote mark, <, >, =, misspelled img src, or made any other kind of typo, the image won’t show up. These are the main reasons images don’t show up on your pages. If you have tried all of these things, and think there might be a problem with your account, please contact...
