by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
Please open a support ticket and provide this information so support can troubleshoot the problem for you: 1. Exact steps to reproduce the slow response including any login details or URLs to visit/browse. 2. Your IP address by visiting this page: www.myipaddress.com 3. Traceroute from your computer to the server. To do a traceroute on your windows xp computer, please follow this: Start : Programs : Accessories : Command Prompt Once there, enter this command: tracert XX where XX can be your domain hosted on the server or the server machine name (e.g. yodha.nocdirect.com) Copy/paste the result in the support ticket. 4. Test result by placing a large file in your account and downloading it on your vps via http. For example upload a php source tar.gz from this page http://www.php.net/downloads.php to somewhere in your account via ftp, and then download it via your browser, and provide the download speed in the support ticket. Note: If you have linux machine available, please try wget http://url-to-php.tar.gz-file And copy/paste the result in the support...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
Please login to your client area and check the network status. If your server is up and running, then you need to check for any network problems between your computer and the server. To help troubleshoot this, you can take a traceroute. To do a traceroute on your windows xp computer, please follow this: Start : Programs : Accessories : Command Prompt Once there, enter this command: tracert YOUR_DOMAIN_COM and tracert...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This will happen when the “Destination Web Name” is filled in when publishing to our server. This box should be left blank. If you put any other name in this box it will create a subdirectory off of your root web and copy all of your files into it. Your site will exist under a subdirectory instead of at the top level /www where it should...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
We often see this error being reported even when the extensions have been installed. If you get this error, please contact support and we’ll make sure the extensions are installed and repair them if necessary. NOTE: The extensions are easily corrupted. Please use only FP Explorer to update your web site on the server, not...
by dabempire | Feb 26, 2011 | Knowledgebase, Troubleshooting
This difficulty arises when the uploading link times out in the process of copying the web to our server. The only suggestion Microsoft has offered so far is to break the main web into a group of sub webs on your PC, then upload these individually. If this problem persists for you, please contact...
