by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email account is not over quota. You can check this by clicking on Email Accounts in your control panel and it will show you how much disk space is being used by your email account. And if your mailbox is full, you need to either delete old emails, clear your spambox from spamassassin page (again from your control panel) or increase the quota of your email account. You can also login to your webmail at http://yourdomain.com/webmail (username is your full email address) and go into Squirrelmail, click on Folders, subscribe to all folders, refresh the folder list, and then check all folders and see where all the disk space is being used. This is your mailbox that you need to manage. 2) Your entire hosting account disk quota can be full as well. In this canse use the Disk Usage Viewer in the control panel to find where the space is being wasted and make some room, or if your disk usage needs are growing, you can upgrade your account to the next hosting plan. Note: 99% of the time, the above two are the reason for not receiving new...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
This usually indicates that there is a network problem on your end or your ISP (internet provider) is blocking your remote smtp connections. To verify this, you can try this small test: If you are on Windows XP, go to Start : Programs : Accessories : Command Prompt When you are there, enter this command: telnet YOUR_DOMAIN_NAME 25 If you are on Mac, it comes with an application called Terminal built in to the Operating System. It’s available in the Applications > Utilities folder. Launch Terminal and at the $ sign prompt, type: telnet YOUR_DOMAIN_NAME 25 and check to see if the output is something like this: Trying 69.73.x.x… Connected to YOUR_DOMAIN_NAME. Escape character is ‘^]’. 220-xx.nocdirect.com ESMTP Exim 4.52 #1 Mon, 15 Jan 2007 17:06:45 -0600 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. If you do not get this output, then please check with your internet provider if they block remote smtp connections, and ask them for their smtp server. You can use that in your email client software for outgoing email. If you do get that output, and still unable to send email, please verify that you have SMTP authentication enabled in your email software. If SMTP authentication is active, please open a support ticket and provide this information: 1) The output of the above test 2) Your email account username/password 3) Any error message you get from your email client software 4) Your computer IP by visiting www.myipaddress.com Please provide the above information in a support ticket and technical support will be able to troubleshoot and help...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
For shared hosting, if your domain is hosted on the main server shared IP i.e. you do not have a unique IP for your account, your SPF record will be “v=spf1 a ~all” or you can have it as “v=spf1 a:servername.nocdirect.com ~all” And if your domain is hosted on a unique IP, your SPF record will be “v=spf1 a:servername.nocdirect.com ~all” where servername.nocdirect.com is your hosting server. You can find the name of your server from your control panel under Account Information -> Machine. For vps / dedicated servers, you can use the same method by using IPs, say your server/vps main IP is 1.2.3.4, your SPF record will be “v=spf1 ip4:1.2.3.4 ~all” Or if you point a hostname to your server/vps main IP, you can use that as well and then your spf record will be “v=spf1 a:your.server.hostname ~all” If you send emails from any other server other than your hosting server, you will need to visit http://openspf.org and create the SPF record accordingly. Please open a support ticket and provide the SPF record and techs will add it in your...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
This is called “collateral spam” and is mostly used these days by spammers. This is normal. There is nothing you can do to stop someone from using your email address. Anyone on the internet can use another person’s email address to send email/spam. All it takes is to fake the email address in the email software. What matters is the source IP address of the junk mail, which you can check by looking at the headers of the original email, which should be part of the body of the email that was returned to you. If you wish you can contact the source network at which the email was generated to report abuse, which is unlikely to result in any resolution usually. To stop receiving such emails what you need to do is setup proper email accounts from the control panel and disable the catch-all default address so that invalid emails from bounces and virus/worms do not end up in your mailbox. If you need to get this verified that this was indeed not your account being abused but someone else, please open a support ticket by copy/pasting the headers of the original email as well as the headers of the bounced message and the technical support team can advise...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
1. First thing you need to do is remove catchall email for your domain. Please create proper email accounts and forwarders only, instead of using catch-all default address and setup the Default Address to “:fail:” (without quotes). You can do this from your control panel. Otherwise you will receive a very large number of junk, worms and virus and are open for dictionary attack on your domain. What is dictionary attack? Spammers send millions of emails to your domain by generating random usernames@yourdomain.com. By setting up catchall you are opening the door to the attack. Catchall is a bad idea these days as it opens your domain for dictionary attack. You should create email accounts or email forwarders (alias) only for the required address. Secondly computer worms/virus also use dictionary attack to propagate. 2. Activate SpamAssassin from your control panel. Also if you activate SpamBox, regularly check it and clear it. 3. You will need to customize spamassassin for your usage and this will be an ongoing...
