What are the type of support you offer?

by | Feb 22, 2011 | Knowledgebase, Pre-Sales

If you have any problems with setting up your web site, we are available via email and support ticket system to help you out. We encourage you to check out the online manual, support tutorials and our community forums first since most of the common questions have been addressed there. We encourage our clients to send specific questions with regards to their web site account through the ticket system, as it is the fastest way to receive answer with regards to your queries. It also provides us with records of communication that will be very helpful for us in solving your problems. Our support is available 24 hours a day, 7 days a...

How many clients do you have? How many sites do you host? What are your machine specs and how many accounts do you put on each? What operating system and software are you currently running?

by | Feb 22, 2011 | Knowledgebase, Pre-Sales

We currently host tens of thousands of clients and their sites worldwide. Our latest systems run on multi-core dual processors (64bit AMD Opterons) with at least 4GB RAM. The number of clients on a server vary for each and every machine, it all depends on load averages. We put approximately 1/3rd of what the server can handle. We do this to ensure that all client sites run as smoothly as possible. All of our shared servers use Enterprise Class Linux operating system CentOS and come with popular software such as Perl, PHP and Ruby on Rails, and MySQL...