Support is available through the ticket system only, which is more reliable and fast than any of the support services including phone or chat. Typically you can get a response and resolution to your issue within minutes using support ticket system.
This is a myth that phone support is faster. If there was a phone support, it would not take any faster as you could be put on hold for hours like we do get hold for many of the ‘big’ companies we deal in our daily lives.