by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
‘Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 valid RCPT command must precede DATA’ This error usually means that you are not using SMTP authentication. Please make sure to activate SMTP authentication in your email software. If you are using Outlook express, you can activate SMTP authentication by following these steps: 1. Menu : Tools : Accounts 2. Select Mail tab and highlight the account and click on Properties 3. Select Servers tab 4. At the bottom of it, you can find “My server requires authentication”, select it 5. Press Apply, OK and Close. If you are using MS Outlook, follow these steps: 1. Menu: Tools : Email Accounts 2. View of change existing e-email accounts, press Next 3. Hightlight the email account, and click the button “Change…” 4. Click the button “More Settings …” 5. Select the “Outgoing Server” tab and select the “My outgoing server (SMTP) requires...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
No, sorry we do not support this service.
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
If you are using a default address to catchall all the invalid and unrouted emails to your domain, some open relay testing service will show that your domain is open relay. But in fact it is not open relay. The test they are performing is flawed in that...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
You can set your timezone in both webmail interfaces: In Squirrelmail : Options : Personal Information : Your current timezone: [ here you can choose your timezone ] In Horde : Options : Locale and Time After this change, the emails will show the time according to your timezone instead of server...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
If you are on a vps / dedicated server, please make sure that your main IP has a reverse DNS setup. If you are on one of our shared / sdx / reseller server, then this usually means that other users or you have setup email forwarding to AOL and causing a block at AOL. This is because when an email arrives at your domain, and if you have setup email forwarding to any of the following ISPs email addresses: aol.com att.net bigpond.net.au comcast.net mac.com videotron.ca worldnet.att.net the email will be forwarded to the ISP email address as it is, which can include spam as well. What happens next is that either the ISP’s mail filters or the recipient marks that email as spam, which results in your hosting server being considered as source of that spam. Here is an example of this issue posted on AOL: http://postmaster.info.aol.com/errors/421rlynw.html [ When an AOL member clicks “this is spam” for a piece of email sent from one of your IPs, this is considered a “complaint”. ] This makes you the spammer and your server gets blocked at any of those ISPs. All these ISPs are known to use incoming filters and do not work well with email forwarding. Solution: 1. If you have a dedicated server or vps, all users on your server should remove any forwarding to such ISPs and create proper email accounts (pop3/imap/webmail). 2. If you are victim of the above problem and are using one of our shared hosting account, you can request support to get your account moved to a different server that is not being...
by dabempire | Feb 26, 2011 | E-Mail, Knowledgebase
Please login to your control panel (at http://yourdomain/cpanel) and make sure 1) Your email account is not over quota. You can check this by clicking on Email Accounts in your control panel and it will show you how much disk space is being used by your email account. And if your mailbox is full, you need to either delete old emails, clear your spambox from spamassassin page (again from your control panel) or increase the quota of your email account. You can also login to your webmail at http://yourdomain.com/webmail (username is your full email address) and go into Squirrelmail, click on Folders, subscribe to all folders, refresh the folder list, and then check all folders and see where all the disk space is being used. This is your mailbox that you need to manage. 2) Your entire hosting account disk quota can be full as well. In this canse use the Disk Usage Viewer in the control panel to find where the space is being wasted and make some room, or if your disk usage needs are growing, you can upgrade your account to the next hosting plan. Note: 99% of the time, the above two are the reason for not receiving new...
