I am running rkhunter and it says its infected or hidden processes?

by | Feb 26, 2011 | Knowledgebase, Uncategorized

First you need to understand that if your vps is compromised, then its already too late. So what will rkhunter do? It can only verify that you are hacked to a root level. It will not protect you. If you just got your new vps and you run some rkhunter or chkrootkit, that may give you a lot of false positives. An example: Checking bindshell… INFECTED (PORTS: 465) Checking lkm… You have 90 process hidden for readdir command chkproc: Warning: Possible LKM Trojan installed You also need to understand that a VPS is a virtual server, so many of the chkrootkit tests that are performed on real machines may fail on your vps. For example these binaries may fail the test: /sbin/insmod /sbin/lsmod /sbin/modprobe as they are not the default ones that come with OS, instead they are modified files to work for virtual server. So what do you do? If you feel someone has hijacked your vps (or server) at the root level, open a support ticket and ask support to check it for you. To keep your vps protected from any hacks, at a user level or root level, please follow all the steps in this guideline for each user/account on your...

I have shared/sdx/reseller account, why should I upgrade to VPS?

by | Feb 26, 2011 | Knowledgebase, VPS and Dedicated

VPS is a virtual private server that gives you a separate process environment not shared by other users with root (admin) level access to you. What this means is that – you can customize your hosting environment and server to your needs. This option is not available on shared/sdx/reseller server as the same server software is used by all users, so not all settings can be changed to your liking. – your IP addresses are not shared with anyone else. – you can run background servers/process on you vps – you have full root access to your vps However at the same time vps hardware resources (especially CPU) comes from the same machine shared by other VPS. Therefore the CPU is limited as compared to say shared SDX plan. The hosting services we provide, the best upgrade path depends on Control or Power. For Control, the upgrade path is: Shared : Reseller : VPS : Dedicated For Power, the upgrade path is: Shared : VPS : SDX :...

I would like to change OS (operating system) of my vps. How can I do that?

by | Feb 26, 2011 | Knowledgebase, VPS and Dedicated

If you would like to change the OS of your vps, you need to take complete backup of any of your data on the vps and keep it at a safe place. Then you need to open a support ticket to re-create your vps with your desired OS. The OS change requires new vps setup so all previous data will be lost, so you must take backup which you will need to restore later on. There is $15 charge for OS change. If you would like us to take the backup and then restore it for you, the manual work required to do that will cost $35/half...

How do I configure Windows Mail in Vista?

by | Feb 26, 2011 | E-Mail, Knowledgebase

Here are the steps you can take to configure your email account hosted on a cPanel server: Note: replace example.org with your domain name. 1. From Tools menu select Accounts 2. Click Add 3. Select Email Account type and press next 4. Display name is your name, press next 5. Email address is your complete email address: e.g. someone@example.org 6. (a) Incoming mail server type: POP3 if you want to download emails to your computer. or IMAP if you want to keep your emails on the server and be able to access them from webmail (b) Incoming mail server: mail.example.org (c) Outgoing mail server: mail.example.org (d) select [v] Outgoing server requires authentication Press next 7. Email username is complete email address, e.g. someone@example.org 8. Password is your email password, press next 9. click Finish to complete the setup. The above will work fine if your ISP does not block outgoing port (25). Some major ISPs do block it. In that case you will not be able to send email. If this happens, we can by pass the block. Let us proceed to edit the account settings. 10. From Tools menu select Accounts, highlight your Mail account and click Properties 11. select Advanced tab 12. Outgoing mail (SMTP) change the port from 25 to 465 and select [v] This server requires a secure connection (SSL), click OK and close the account. If you get security certificate warning being not verified when the mail is sent you can either ignore it and continue or in step 6(c) change the outgoing server to your JaguarPC hosting server name which is usually something.nocdirect.com...