How do I setup an email auto responder?

by | Feb 26, 2011 | E-Mail, Knowledgebase

1. Login to your control panel (http://www.your_domain.com:2082) 2. Select “Setup AutoResponders” 3. Select “Add Auto Responder” 4. Enter the “Email Address” to send the auto response 5. Enter a “From” name, (for example, my company) 6. Enter a “Subject”, (for example, thank you) 7. Enter your message in the “Body” area Select “Create” and that’s it! Your auto responder is now online. To test it, email its address and see if you receive the auto response. If you’ve configured it to an existing pop mail account, you should receive 2 responses. The first, which is your inquiry, (that you just sent to yourself), and the second, which will be the automated...

My ISP blocks port 25 but I want to use SMTP on my hosting server. What other port to use?

by | Feb 26, 2011 | E-Mail, Knowledgebase

You can use 465 smtps port. The shared SSL domain for your account is now ‘servername.nocdirect.com’. Make sure to replace ‘servername’ with the name of the server your account is on. To connect to that port, please use shared SSL domain and activate SSL in the email client. For example in MS Outlook in the advanced settings, change the outgoing port number from 25 to 465 and select the checkbox “This server requires an encrypted SSL connection (SSL)” – also change mail server to servername.nocdirect.com (for outgoing server only). For MS Outlook: Tools > Email Accounts > View or change existing account select the email account and press Change button Change the outgoing mail server to: servername.nocdirect.com Click on More Settings… Click on Outgoing Server tab select “My outgoing server (SMTP) requires authentication” and keep (o) Use same settings as my incoming mail server Click on Advanced tab under Outgoing server (SMTP) select “This server requires an encrypted connection (SSL) and change 25 to 465 in front of it. Press OK and save those settings. Note: If you get a warning about SSL certificate not being trusted, please ignore that warning or ask the support to update the SSL cert for exim. NOTE for VPS/Dedicated: If you are on interworx control panel, please use port 587 instead of...

Can I change MX record(s) for a domain?

by | Feb 26, 2011 | E-Mail, Knowledgebase

There are couple of scenarios involving MX records. 1. You want all emails for your domain to go to some outside MX, and no email to be received by your hosting server. If this is the case, you can change the MX from your control panel. 2. You want to continue to receive email at your hosting server but all incoming email to go to those MX for filtering purpose, and that filtering service will forward the mail to your hosting server. For this purpose, you will need to open a support ticket. 3. You have multiple MX records that you want to add to your dns zone. In this case, you will need to open a support ticket. Please advise accordingly in the support ticket that whether (a) you are using those MX for filtering purpose or (b) want to forward all emails there and will get it from there, so techs can make the changes on the server accordingly. Note: After MX changes, please allow a couple of hours for the dns...

I have two index files in public_html directory but Apache is picking one with .html extension. How can I change its order?

by | Feb 26, 2011 | Knowledgebase, Scripting (HTML, PHP, Perl/CGI)

Apache’s ‘DirectoryIndex’ directive is used for this purpose. On our servers we have ‘index.html index.htm index.php ….’ order. You can change it according to your choice. Say you want index.php to be loaded by default then you need to add the following line in .htaccess file. DirectoryIndex index.php index.html index.htm The .htaccess file is usually placed under ‘public_html’ directory of your account. If it is not there you can create...

I want my HTML pages be parsed by PHP engine. How can I do it?

by | Feb 26, 2011 | Knowledgebase, Scripting (HTML, PHP, Perl/CGI)

In order to parse HTML pages by PHP engine, you need to add the following line in the .htaccess file. => Clients using PHP 4.x should add the following link in .htaccess file AddHandler application/x-httpd-php4 .htm .html => Clients using PHP 5.x should add the following link in .htaccess file AddHandler application/x-httpd-php5 .htm .html The .htaccess file is usually placed under ‘public_html’ directory of your account. If it is not there you can create...